Name: Strategic Communication: Mastering the Art of Challenging Conversation and De-escalation
Start: 2026-10-22T13:30:00-0700
End: 2026-10-22T14:30:00-0700

Main Conference: Tuesday October 20 - Thursday, October 22, 2026

Preconference: Monday October 19 - Tuesday, October 20, 2026

*Schedule subject to change.

Strategic Communication: Mastering the Art of Challenging Conversation and De-escalation

Thursday October 22, 2026 1:30pm - 2:30pm PDT

Washington

This session offers a comprehensive look at the strategies and skills necessary for mastering challenging conversations and effectively managing conflict. Beginning with self-regulation techniques that focus on maintaining composure and mental clarity under pressure we will then build on that foundation and examine how to use empathy and strategic, non-threatening language to redirect difficult behavior, setting the stage for positive outcomes. Participants will learn a range of de-escalation strategies, from foundational active listening and rapport-building to higher-level techniques for early intervention. Whether you are new to these concepts or looking to refine your existing skills, you will leave this session with a clear framework for preventing escalation and turning difficult encounters into productive dialogues.

Speakers

Jenn Layman

Chief Partnership & Strategy Officer, American Conservation Experience

Jenn Layman brings over 20 years of youth development, conservation, and partnership experience to the role of Chief Partnership & Strategy Office at American Conservation Experience (ACE). She is passionate about systematically dismantling barriers to participation and enjoyment... Read More →

Karen Pick

National Director of Program Safety, American Conservation Experience

With over 30 years of experience teaching, guiding, and mentoring in the outdoors, Karen Pick brings a wealth of expertise to her role as National Director of Program Safety at American Conservation Experience (ACE). Her work there merges her strong background in risk management with... Read More →

Thursday October 22, 2026 1:30pm - 2:30pm PDT
Washington 909 N Hayden Island Dr, Portland, OR 97217

Mental Social & Emotional Health, Breakout Session

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2026 Wilderness Risk Management Conference

Jenn Layman

Karen Pick

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2026 Wilderness Risk Management Conference

Jenn Layman

Karen Pick

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